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ABC’s of Supervising Others

This workshop is targeted to new supervisors or those who are interested in a supervisory position, as well as those who are team leads or supervisors that need a refresher. This two-day course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

At the end of this two day workshop, participants will be able to:

1. Understand roles & responsibilities.
2. Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
3. Develop techniques for giving employees instructions that are clear and understood.
4. Identify some techniques to deal with employee challenges, such as hostility, complaints and laziness.
5. Understand the importance of developing good relationships with employees and peers, so as to be fair and consistent.


COURSE OVERVIEW

TEST DRIVE
Here, participants are given a brief exercise to assign ‘True / False’ answers to some basic statements about supervision. This is followed by a group discussion.

MAKING THE TRANSITION
Guided discussion on the role changes that occur when someone becomes a supervisor.

RESPONSIBILITIES OF A SUPERVISOR
This session lets participants explore the various areas of responsibility.

SETTING GOALS
SMART Goals – what it means, it’s importance to effectiveness and efficiency and how to set these goals.

PLANNING FOR SUCCESS
This session explores the value of both short and long range planning.

LISTENING SKILLS
Participants will learn about and practice active listening skills – the three stages of active listening.

ASKING QUESTIONS
Participants develop another key communication skill: asking good questions.

GIVING FEEDBACK
This session will help participants master this invaluable skill.

ASK FOR WHAT YOU WANT
Participants will learn some ways to ask for what they want. They will understand that they must earn the right to ask.

GIVING INSTRUCTIONS
Participants are given five keys to giving good instructions, and learn the importance of clarity and brevity in giving instructions.

ORDERS, REQUESTS AND SUGGESTIONS
Participants will learn about these three specific types of instructions, and when it is appropriate to utilize each one.

MANAGING CONFLICT
Participants will learn two different processes for managing conflict, and then practice those processes during a skill building exercise.

DEALING WITH DIFFICULT EMPLOYEES
This session will discuss how to deal with four common types of problem employees.

DEALING WITH OTHERS
This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likability.

THE RECIPROCAL QUALITY OF RELATIONSHIPS
Participants will explore their personal network and how to be a positive influence within it.

 

NEXT AVAILABLE SESSION:
Oct 8th – 9th, 2019
9:00 am – 4:00 pm
$2495 + VAT

Register here: